I’m sure most of you must’ve interacted with a chatbot by now on Facebook Messenger. It is adopted by thousands of companies and becoming more and more popular. There are two concepts which everyone gets confused while understanding a chatbot platform, and that common confusion is between chatbot development platform and publishing platform. We will consider an example to know what a chatbot publishing platform is.
Let’s consider a scenario, you want to buy some clothes, the first thought that would come to your mind is to go to a mall and get it. Now if there wasn’t any mall then you would have to search the city for clothing shops which will be a hassle. Since the mall is available to you, you didn’t have to search for any other shops. Likewise, a publishing platform is an environment where you can experience a chatbot. The popular chatbot publishing platforms are FB Messenger, Kik, Slack, Telegram, and WeChat.
A chatbot publishing platform is a medium through which the chatbot can be accessed and used by the users. It’s more like Facebook, Instagram, Snapchat etc which provide a platform through which you can publish your thoughts which would be visible to your friends and everyone else.
A chat bot development platform, on the other hand is a tool/ application through which one can create a chatbot. We have chatbot development platforms like WotNot, Chatfuel, Botsify etc which help you to create a chatbot; we will learn more about them later on. Chatbot platform helps you by letting you add more functionality to your bot by creating a flow, machine learning capabilities, API integration etc.
These chatbot platforms are really easy and very simple to understand to make a bot, by implementing simple drag and drop approach. With this, anyone who does not have technical knowledge can make a bot. Hope you all are now clear with the differences between the two.
So, if you are thinking about jumping on the chatbot bandwagon, here are the top 14 chatbot platforms you should know about:
Any person without any knowledge of coding can create his/her own bot on Facebook Messenger using Chatfuel. It provides features like adding content cards and sharing it to your followers automatically, gathering information inside Messenger chats with forms and let users request info and interact with your bot with buttons. Since people are more comfortable with chatting than selecting options from a chatbot. It also provides Artificial Intelligence technology for scripting interactive conversations. And using AI to recognize user answers to provide the appropriate response.
It is completely free for anyone to make a bot on its chatbot platform. Although after your bot reaches 100K conversations/month you will have to contact their team to subscribe as a premium customer. Many multinational companies like Adidas, MTV, British Airways, Volkswagen etc are using Chatfuel for their Facebook Messenger chatbots.
Botsify is another popular Facebook Messenger chatbot platform using drag and drop template to create bots. Features people want to create chatbots like Easy integrations via plugins, Smart AI, Machine learning and analytics integration are available. Although Machine learning and AI integration would be tough for people who do not have technical knowledge, it’s drag and drop template substitutes for making the process simple.
There will be a situation when you would want to take over the chat from the bot. And for this situation, Botsify provides human takeover ability for a smooth transition from a bot to a human. The botsify platform is free for one bot and payable thereafter.
The only chatbot platform to provide over 100 integrations. It boasts an easy to use and visual editor. Using Flow XO we can build bots once for many platforms, unlike other platforms where we have to make a bot again. With pre-built templates at your disposal to for a quick start, it helps you save a lot of time in thinking. It also provides all other functionalities like the two platforms explained above. It is limited to a certain number of conversation, upon which a subscription has to be made for further use.
This chatbot platform provides an end-to-end developer experience that allows users to focus on building great bots. And also helps Slack users by making it effortless to discover and launch bots while leaving all of the build, integration, deployment, management and scaling to us. Beep Boop is more focused on providing the best, easiest, and most obvious place to run Slack bots.
Firstly, you have to set up your code using Github, the popular version control repository, and Internet hosting service. Then input it into the Beep Boop platform to link it with your Facebook Messenger or Slack application. The bots will then be able to interact with your customers with real-time chat and messaging.
Bottr is an interesting concept to make your personal bot from your real Facebook, LinkedIn & Twitter account.
We got our bot ready in less than 5 minutes, and it has created questions automatically from Facebook data.
Where did you study?Education backgroundWho are you?When were you born?Where do you live?
Bottr gives you an option to embed your bot on your website. You can also add data from a medium, WordPress, Wikipedia for better data coverage.
Motion.ai is a chatbot platform to visually build, train, and deploy chatbots on FB Messenger, Slack, Smooch or your website. It lets you diagram your conversation flow like a flowchart to get a visual overview of the outcomes of a bot query. Then connect your bot to a messaging service like Slack, Facebook Messenger, and go. Motion.ai allows you to deploy Node.js code directly from its interface along with several other integrations.
The chatbot platform has predefined chatbots ready to start-off. The website has templates for e-commerce, customer support, and food business. If you select on e-commerce chat bot you only have to add Products, Q&A, and some general settings. Even have Paypal and Stripe API integration. A rudimentary customer question FAQ section is also available.
The chatbot platform’s simplicity makes it ideal for entrepreneurs and marketers in smaller companies. While its technology makes it suitable for enterprise customers. You can make a simple bot answering customer service questions or integrate it with Shopify to monetize your Facebook fan pages.
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